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Support Community

Welcome to the ARGUS Support Community. Our goal is to create a place where you and your fellow commercial real estate professionals can ask questions, give answers, offer improvement suggestions to our software products, and generally learn more about our ARGUS software solutions.

To get started, you can simply log in to the community portal using your existing client details, alternatively, if you are a new client, you can create your account using the link below.

ARGUS support community quick links

Please note you must have an active software subscription in order to access these resources within the community portal.

If you do not have an active software subscription and want to re-establish support, please contact us.

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Knowledge base articles

Gain access to over 5,000 knowledge base articles to help you find a solution to your problem

 

Visit the knowledge base

Email support

Get in touch with our support team via email to create a new support case, or manage an existing one

 

Email our support team

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Live chat

Speak to one of our ARGUS support representative to troubleshoot your issues

 

Start a live chat

Product documentation

Gain access to our product release notes, user guides and product documentation

 

Visit product documentation resources

Already logged a support case?

ARGUS software tips and tricks

 

In this video we cover:

 

  • The new multi-family features in ARGUS Enterprise 13.0
  • How modeled units can be specified as active or inactive, allowing reports to be adjusted accordingly
  • How to add new lease execution and lease start fields for each unit
  • How users can enter leases by lease type and/or enter each individual lease
  • How users can add CPI increases, miscellaneous rent, and incentives to leases and market leasing profiles
  • The click to details button to view expanded data in the rent roll

 

In this video we cover:

 

  • Quick ways to update parameters in ARGUS Enterprise to see the detail you need in your reports
  • How to export reports quickly and efficiently from ARGUS Enterprise
  • How to navigate portfolio level reporting in ARGUS Enterprise

 

In this video we cover:

 

  • How to enter recovery structures in ARGUS Enterprise
  • How to model an existing debt note
  • How to enter and calculate retail sales

 

In this video we cover:

 

  • New Functionalities in ARGUS Enterprise 12.1
  • How admins can have control over the calculation versions
  • And much more

 

In this video we cover:

 

  • New features in ARGUS Enterprise 12.1
  • How to get release notes and articles
  • Getting better use out of our ARGUS Support Community page

 

In this video we cover:

 

  • How to figure out what short cuts exist in ARGUS Enterprise
  • How to organize your data shortcuts
  • How to review your data shortcuts

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Frequently asked questions

Commercial property valuation and real estate asset management software

 

Visit ARGUS Enterprise FAQs

Property development feasibility, appraisal and management software

 

Visit ARGUS EstateMaster FAQs

Real estate development pro forma, project financing and management software

 

Visit ARGUS Developer FAQs

Office hours and locations

Please note our support team’s standard hours of operations below, excluding all public holidays.

Australia

+61 2 9262 1332

Mon – Fri: 9:00 am – 5:30 pm (GMT+11)

Asia Pacific

+65 6411 2288

Mon – Fri: 9:00 am – 5:30 pm (GMT+8)

Canada / United States

+1 888 692 7487 (MyARGUS)

Mon – Thur: 7:30 am – 6:30 pm (GMT-6)
Fri: 7:30 am – 6:00 pm (GMT-6)

Europe / United Kingdom

+44 (0) 20 3551 6700

Mon – Fri: 9:00 am – 5:30 pm (GMT-6)

France

+33 1 76 00 70 46

Mon – Fri: 9:00 am – 6:00 pm (GMT+1)

Middle East / Africa

+1 713 621 4343

Mon – Fri:  7:30 am – 5:30 pm (GMT-+4)

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