ARGUS Developer Support FAQs

ARGUS Developer Support FAQs

Welcome to the ARGUS Developer Support FAQs. Please find below a list of our frequently asked questions regarding downloading, installing, and licensing, alongside other helpful resources to help get you started using ARGUS Developer.

Downloading and installing

Q: What are the installation requirements and installation guide for ARGUS Developer?

Click here to access the ARGUS Developer product documentation and installation guides.

 

Q: Where do I download ARGUS Developer?

Click here to access the download homepage for ARGUS Developer.

 

Q: How do I move my ARGUS Developer installation to another computer?

To move your install to another computer you will first need to check in the license/license on the existing workstation then click here to download and run the install on the new workstation. Once the install has completed you can check out the license to activate the software.

 

Q: How do I find the full version and product key/serial number of my ARGUS Developer product?

Open Developer >Go to the ARGUS Symbol tab on the top left >Select the Help tab.

Licensing

Q: How do I check out/activate my ARGUS Developer license/licence?

To check out your license/licence, right click on Developer icon >Select Open File Location >Select License.exe >Select Activate

 

Q: How do I check in/deactivate my ARGUS Developer license/licence

To check in your license/licence, right click on Developer icon >Select Open File Location >Select License.exe >Select Check In.

 

Q: How do I refresh my ARGUS Developer license/licence to remove an expiry date?

To refresh your license/licence, right click on Developer icon >Select Open File Location >Select License.exe >Select Refresh.

 

Q: How do I move my workstation ARGUS Developer license/licence to another computer?

To move your license/licence, right click on Developer icon >Select Open File Location >Select License.exe >Select Check In > From the secondary computer, repeat the same steps to Activate.

 

Q: The maintenance on my ARGUS Developer key expired. Who should I contact to renew my service plan?

Please contact your Account Manager if your license/licence is expired more than 30 days. If your license/licence is expired by less than 30 days, please contact Sales Operations at 1-888-MyARGUS Option 4.[/answer]

ARGUS support community quick links

Please note you must have an active software subscription in order to access these resources within the community portal.

If you do not have an active software subscription and want to re-establish support, please email us at argus@altusgroup.com.

i

Knowledge base articles

Gain access to over 5,000 knowledge base articles to help you find a solution to your problem

 

Visit the knowledge base

Email support

Get in touch with our support team via email to create a new support case, or manage an existing one

 

Email our support team

w

Live chat

Speak to one of our ARGUS support representative to troubleshoot your issues

 

Start a live chat

Product documentation

Gain access to our product release notes, user guides and product documentation

 

Visit product documentation resources

Find more than 5,000+ helpful articles

Visit the ARGUS Support Community to manage support cases, ask questions through our live chat, search the in-depth knowledge base and engage with other ARGUS users through discussion boards.

ARGUS Support Community
close
close

Thank you for contacting us. we will get back to you shortly!

This site uses cookies to improve your user experience. By using our website, you are agreeing to our use of cookies.
Click here for more information.