A message to our clients (COVID-19 update)
Dear valued client,
I wanted to take a moment to update you on our response to the outbreak and spread of COVID-19. We are navigating the challenges of this fluid and uncertain situation with a focus on service continuity and the well-being and safety of our employees and customers.
Our leadership response team are taking measures in accordance with the latest advice provided by the Australian Government through the Department of Health and state and territory health departments.
We are conscious of the evolving landscape for business operations and the need to do our part in meeting safe work obligations and enacting the advice or directions of government authorities. Person-to-person transmission has begun to increase and reducing face-to-face contact is an important contribution we as an organisation can make for our people and the wider community’s fight against the spread of COVID-19.
With our employees now successfully deployed to work remotely, effective from Friday 27 March, our Sydney, Melbourne, Brisbane and Perth offices will have restricted access. Clients, guests or suppliers requiring access to any of our national offices will require prearranged approval and should discuss this with our team.
We have both the infrastructure and work practices in place to support flexibility for our team to work remotely. Facilities such as web conferencing, screen sharing, file sharing and live chat have all been used regularly by the business for quite some time now.
Altus Group has put in place a series of immediate policies to protect both employees and their families as well as our clients and partners that we work with closely. Full details of these measures can be found here.
We will continue to closely monitor and assess the situation and update you on changes to our approach or policy as necessary. We welcome any questions or concerns you may have and encourage you to speak with myself or our team. Our commitment to our customers and employees always remains top priority and I hope that you, your colleagues and families stay safe and well.
Senior Director, Asia Pacific