ARGUS EstateMaster Support FAQs
ARGUS EstateMaster Support FAQs
Welcome to the ARGUS EstateMaster Support FAQs. Please find below a list of our frequently asked questions regarding downloading, installing, and licensing, alongside other helpful resources to help get you started using ARGUS EstateMaster.
Downloading and installing
Q: I can not download the entire file – only a portion will download?
If you have problems downloading the entire file, try renaming the file when they ‘Save’ dialog box is displayed to an alternate name and location on your PC.
Q: Do I have to install the .Net Framework?
Yes, the .Net Framework version 4.5.2 is required to install, register and operate the latest EstateMaster software.
Q: Can EstateMaster be installed on a network/server?
The only type of server EstateMaster can be installed on for concurrent network access is a Terminal Server using our Client-Server (Floating) CAS Licencing. Contact your System Administrator to find out if the software will install on your server.
Q: Is there a Cloud-based version of EstateMaster?[
Although EstateMaster does not provide a hosted cloud-based solution, you can set up your own Virtual Machine with a Cloud provider, such as Microsoft Azure, and have your own cloud version of EstateMaster.
Q: Does EstateMaster need Microsoft Excel to run?
The latest versions of EstateMaster are developed in an independent spreadsheet user interface that is faster and more stable than Excel, but with many of the same user-friendly functions, such as linking cells together, adding your own formulas to cells, inserting your own worksheets and running goal seeks.
Q: What are the system requirements to run EstateMaster?
To install and operate EstateMaster the following hardware & software is recommended as a general guideline:
|Hardware||For PCs and Notebooks||For Terminal Servers (CAS Licenses only)|
|Processor||PC with an Intel Core 2 Duo (3GHz) or Quad (2.4Ghz) minimum processor (or equivalent)||Multiple Dual or Quad Core Processors with a CPU clock speed of at least 2.8Ghz.|
|Memory||4GB RAM recommended minimum.||16GB RAM per server (or approx 2GB/user) recommended minimum.|
|Display Resolution||1024×768 (1680×1050 or higher recommended)||1024×768 (1680×1050 or higher recommended)|
|Other||Internet connectivity (for software license activation)||Internet connectivity (for software license activation)
A recommended maximum of 30 users/server
|Software||For PCs/Notebooks/Terminal Servers running the EstateMaster Software|
|MS Windows||Any Windows Operating System that supports Microsoft .Net Framework 4.5.2 (Microsoft Windows Vista SP2 Pro or later -or- Microsoft Windows Server 2008 or later)|
|Net Framework||.Net Framework 4.5.2|
|Database||SQL Server 2008 to 2016 or Express Edition (if using the optional EstateMaster Enterprise Database)|
Registration & activation
A software license needs to be purchased and registered if you would like to continue using ARGUS EstateMaster after the initial evaluation period. We recommend registering prior to the expiry date to avoid any delays. Once payment has been received, you will be able to activate the license.
Q: What is the process of registering the software?[/question][answer]The process of registering the software has two steps:
- Purchase License: Once a license has been purchased, a Serial Number will be issued to register and activate the software.
- Registration and Activation: This is where you enter in the Serial Number into the registration wizard. If you are currently connected to the internet, the software will be registered and activated in one step, otherwise you may need to activate the software using an additional ‘offline activation code’.
Yes. You will need to ‘deactivate’ the software from the original PC/Notebook/Server before ‘reactivating’ on the new PC/Notebook/Server with the same Serial Number.
Q: Can I hide any of the outputs on the Summary or Cash Flow reports?
Any row on the ’Summary’ sheet can be hidden if not required by deselecting the appropriate row and using the ’Hide Rows’ function. The hidden rows can be reset by using the ’Show Rows’ function. A ‘View Options’ function is available on the Cash Flow reports to hide/show cash flow detail for each section.
Q: When I view the reports, numbers have been replaced with ‘####’ in the cells?
The size of your monitor, its current resolution settings or the Excel page zoom may cause ‘######’ to appear instead of numbers. Print the reports to check to see if the numbers appear when printed. If they do, change the page zoom until you can view the data. If they don’t appear, check your inputs to make sure you have not accidentally entered incorrect data or contact support for assistance.
Printing & saving
Q: How do I print the reports in the model?
You can print the input and report sheets in the model using the Print function in the ARGUS EstateMaster menu.
Q: How do you convert ARGUS EstateMaster into a PDF document?
In the Print function, instead of clicking on ‘Print’, click on PDF, and a single PDF file with the selected reports will be created. No other third-party software such as Acrobat Distiller or PDF Writer needs to be installed.[/answer]
Q: How do I save an ARGUS EstateMaster file?
You can only save ARGUS EstateMaster files using the File-Save or File-Save As functions.
ARGUS support community quick links
Please note you must have an active software subscription in order to access these resources within the community portal.
If you do not have an active software subscription and want to re-establish support, please email us at firstname.lastname@example.org.
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