ARGUS Enterprise Support FAQs

ARGUS Enterprise Support FAQs

Welcome to the ARGUS Enterprise Support FAQs. Please find below a list of our frequently asked questions regarding downloading, installing, and licensing, alongside other helpful resources to help get you started using ARGUS Enterprise.

Downloading and installing

Q: What are the installation requirements and installation guide for ARGUS Enterprise?

A: Click here to access the ARGUS Enterprise product documentation, installation, and planning guides.[/answer]

Q: Where do I download ARGUS Enterprise?

A: Click here to access the download homepage for ARGUS Enterprise.

Q: How do I move my ARGUS Enterprise installation to another computer?

A: To move your installation to another computer you will first need to check in the license on the existing workstation then click here to download and run the install on the new workstation. Once the install has completed you can check out the license to activate the software.

Q: How do I find the full version and product key/serial number of my ARGUS Enterprise product?

A: To find the version and product key/serial number information, open ARGUS Enterprise >Go to File tab >Go to Help tab >Application Version listed under ‘About’.

Licensing

Q: How do I check out/activate my ARGUS Enterprise license/licence?

To check out your license/licence, launch the ARGUS Enterprise Configuration Utility >Go to Licensing tab >Select Add New License >Fill out required information >Activate over the internet.

 

Q: How do I check in/deactivate my ARGUS Enterprise license/licence?

To check in your license/licence, launch the AE Configuration Utility >Go to Licensing tab >Click on the license/licence box information on the right >Select ‘Check In Selected Licenses’ >Check in over the internet

 

Q: How do I refresh my ARGUS Enterprise license/licence to remove an expiry date?

To refresh your license/licence, launch the ARGUS Enterprise Configuration Utility >Go to Licensing tab >Click on the license/licence box information on the right >Select Refresh Selected Licenses. Note: If modules disappear, please select the license/licence box again to do a complete check in and check out.

 

Q: How do I move my workstation license/licence to another computer?

To move your license/licence to another computer, launch the ARGUS Enterprise Configuration Utility >Go to Licensing tab >Click on the license/licence box information on the right >Select ‘Check In Selected Licenses’ >Check in over the internet. Activate the secondary computer, by launching the AE Configuration Utility and selecting Add New License.

ARGUS support community quick links

Please note you must have an active software subscription in order to access these resources within the community portal.

If you do not have an active software subscription and want to re-establish support, please email us at argus@altusgroup.com.

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Knowledge base articles

Gain access to over 5,000 knowledge base articles to help you find a solution to your problem

 

Visit the knowledge base

Email support

Get in touch with our support team via email to create a new support case, or manage an existing one

 

Email our support team

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Live chat

Speak to one of our ARGUS support representative to troubleshoot your issues

 

Start a live chat

Product documentation

Gain access to our product release notes, user guides and product documentation

 

Visit product documentation resources

Find more than 5,000+ helpful articles

Visit our ARGUS Support Community to manage support cases, ask questions through our live chat, search the in-depth knowledge base and engage with other ARGUS users through discussion boards.

ARGUS Support Community
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