The General Data Protection Regulation (“GDPR”) is a new privacy law which takes effect in the European Union (EU), including the United Kingdom (UK), on May 25, 2018. The GDPR places additional obligations on the protection of Personal Data (as defined in the GDPR) belonging to EU/UK residents on companies and other organizations that offer products and services in the EU and UK.

Altus Group and GDPR Compliance

Altus Group (including ARGUS Software) is committed to compliance with applicable obligations under the GDPR for its products and services (“Products”) once the GDPR takes effect. Altus Group is reviewing and updating its internal policies and procedures to ensure compliance with the obligations applicable to Altus Group for its Products. We are also committed to training relevant employees on the GDPR.

Compliance is a Shared Responsibility

GDPR compliance does not rest solely with Altus Group. Primary responsibility rests with our customers, who must ensure they have processes and procedures in place to ensure they are able to comply with the GDPR. Our Products contain features which can help ensure a customer can manage and administer Personal Data they store within the Product. Furthermore, our customers must ensure they have implemented appropriate security controls and processes for our on premise products they install within their own environment and infrastructure.

Personal Data

In addition to the best in class and industry leading features available in our Products, our software Products also contain features which allow customers to:

  • Access the Personal Data stored in the product
  • Rectify Personal Data
  • Erase Personal Data
  • Export Personal Data
  • Administer and restrict access to Personal Data

Contact the ARGUS customer support team if you have questions about how to use these features.

Privacy Policy and Global Data Transfers

For our customers in the European Union and United Kingdom, we have an updated UK/EU Privacy Statement.

In addition, for our EU/UK customers using our software Products, we are able to comply with the Standard Contractual Clauses (Model Clauses), where required.

Altus Group Certifications

The protection of our client’s Personal Data is important to us. Our cloud Products undergo third party information security/compliance reviews. ARGUS Voyanta® is ISO 27001 certified and ARGUS On Demand is SOC II compliant. Other ARGUS products undergo information security reviews and are developed in accordance with industry appropriate practices.

Additional Resources

  • If you are an EU/UK resident, please complete this form if you want Altus Group and its affiliates (“Altus Group”/ “we”) to administer a subject access request for you in accordance with the EU General Data Protection Regulation (“GDPR”), which is effective as of 25 May 2018.

  • We will endeavour to respond promptly to your request and in any event within the legally permitted periods set out in the GDPR, starting from the later of:

    • Altus Group’s receipt of your written request; or
    • Altus Group’s receipt of any further information requested to enable us to comply with your request.
    The information you supply in this form will only be used for the purposes of identifying the personal data you are requesting and responding to your request and will be retained for legal purposes.

    Details of the person requesting the information.

  • e.g. rectification instructions
  • By submitting this request, I am consenting to Altus Group and its affiliates contacting me for the purposes of complying with this subject access request. I represent and warrant that I have the authority to make this request. I also understand and agree that this request and associated data will be retained by Altus Group or its affiliates as a record evidencing its processing of this request.

Contact us

Altus Group Limited
33 Yonge Street, Suite 500
Toronto, ON M5E 1G4 Canada

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